Hotel, Restaurant & Banquet Management Software

What we offer :

• Front Office Management: Handles guest check-in/out, reservations, room assignments, and customer service.

  In a restaurant, "Front Office" refers to the Front of House (FOH) operations, directly impacting the customer experience. The Point of Sale (POS) system is its technological core.

  • Order Management: Servers use the POS to take accurate orders, sending them instantly to the kitchen via a Kitchen Display System (KDS).
  • Table & Reservation Management: The system displays the floor plan, helping hosts manage seating, waitlists, and reservations efficiently.
  • Payment Processing: It handles diverse payment methods for quick and accurate billing.
  • Guest Relations: Captures customer data for personalized service and loyalty programs.
  • Menu Updates: Real-time digital menu adjustments for specials or out-of-stock items.
• Financial Management: Oversees budgeting, financial reporting, expense tracking, and profit analysis.

  A Financial Management System (FMS) is the backbone of any hospitality operation, meticulously handling all monetary aspects to ensure solvency, profitability, and compliance. It integrates various financial modules to provide a holistic view of the business's economic health.

  • Hotels: The FMS manages general ledger, accounts payable, accounts receivable (crucial for corporate clients/travel agents), payroll, fixed assets, and tax compliance (especially GST in India). It consolidates financial data from PMS, POS, and other departmental systems to generate comprehensive financial statements (P&L, Balance Sheet, Cash Flow) and performance reports, enabling strategic budgeting and forecasting.
  • Restaurants: An FMS focuses on managing daily cash flow, cost of goods sold (COGS), payroll, and expense tracking. It integrates with the POS to reconcile sales data, track revenue streams from dine-in, takeout, and delivery, and analyze profitability per menu item. It's essential for managing vendor payments, inventory valuation, and GST filing for a lean operation.
  • Banquets: The FMS handles event-specific invoicing, deposits, progress payments, and final settlements. It tracks revenue and expenses per event, providing detailed profitability analysis for each function. Integration with the Banquet Management System ensures accurate billing for customized packages and services, helping manage vendor payments and allocate costs effectively for large-scale events.
• Point of Sale: Fast, reliable billing for restaurants, bars, and other revenue centers, fully integrated with inventory.

  A Point of Sale (POS) system in hotels, restaurants, and banquets is the central hub for transactions. It processes payments (cash, card, UPI, mobile), manages orders efficiently (sending them to kitchens via KDS), and tracks inventory in real-time.

  • For hotels, it integrates all revenue centers, posting charges directly to guest folios. Restaurants use it for table management, online orders, and detailed sales reports. Banquet systems leverage it for event-specific billing and package customization. Beyond sales, POS systems provide crucial data for cost control, customer insights, and operational efficiency across all hospitality segments.
• Banquets & Conference: A Banquet & Conference Management System (BCMS) is a specialized software designed to streamline the complex planning, execution, and financial aspects of events.
  • Hotels: BCMS helps manage various event spaces (ballrooms, meeting rooms), track their availability, and prevent double bookings. It centralizes client communication, generates professional proposals, contracts, and detailed Banquet Event Orders (BEOs) for all departments (catering, AV, housekeeping), ensuring seamless event delivery and accurate billing.
  • While less common for standalone restaurants unless they have dedicated event spaces, a BCMS helps manage private dining room bookings, special event menus, and associated F&B costs for larger group functions.
  • Banquet Venues: This system is critical. It handles everything from initial lead management and quotation to precise event scheduling, resource allocation (staff, equipment), F&B customization, and post-event billing. It often includes floor plan design tools and reporting for profitability analysis of each event.

  Ultimately, a BCMS improves coordination, reduces errors, enhances client satisfaction, and optimizes revenue from events

• Food & Beverage Costing: Controls pricing and inventory to manage the profitability of food and drinks.

  Hotels focus on standard recipe costing, precise inventory management (FIFO), and calculating actual COGS against revenue. This informs menu engineering and waste reduction across diverse outlets.

  Restaurants emphasize daily costing and strict portion control due to tighter margins. They analyze menu mix to boost profitable items.

  Banquet systems undertake event-specific costing, creating per-person or package costs for custom menus. They manage bulk purchases, account for guest count fluctuations, and track all labor and material costs for accurate event profitability.

  Across all, integrated software is key for real-time data, cost control, and maximizing F&B revenue.

• Housekeeping & Maintenance: A Housekeeping & Maintenance system is crucial for operational efficiency and guest satisfaction in hospitality.

  Hotels: It manages room status (clean/dirty/inspected/out-of-order), assigns cleaning tasks to staff, tracks progress, and alerts maintenance for repairs. It often integrates with PMS for real-time room availability. Features include laundry management, lost & found tracking, and amenity restocking, directly impacting guest experience and review scores.

  Restaurants: Focuses on maintaining kitchen equipment, dining area cleanliness, and overall facility upkeep. It manages preventative maintenance schedules for critical equipment (e.g., ovens, refrigerators, HVAC) and tracks reactive repair requests to minimize downtime and ensure hygiene standards.

  Banquets: Ensures event spaces, equipment (chairs, tables, AV), and catering areas are clean, functional, and well-maintained before, during, and after events. It manages pre-event setup and post-event cleanup tasks, tracks maintenance needs for specialized equipment, and coordinates with external vendors for specific event requirements.

• Material Management: Tracks and controls inventory of supplies and equipment needed for operations.

  Material Management in hospitality ensures the right items are available at the right time and cost, optimizing efficiency and profitability.

  • Hotels manage diverse inventory: F&B, linens, toiletries, and maintenance supplies. Key aspects include supplier negotiation, strict receiving (quality/quantity checks), organized storage (FIFO), and continuous inventory control to prevent overstocking or shortages. Technology (MMS) is crucial.
  • Restaurants focus intensely on perishable F&B. This means frequent, smaller orders, strict portion control, and tight inventory rotation due to limited storage. Supplier relationships, especially local ones, are vital for fresh produce.
  • Banquets manage event-driven procurement of bulk F&B, specialized equipment (linens, AV), and décor. Pre-event staging, meticulous post-event reconciliation, and coordination with external vendors are critical for seamless operations and accurate event costing.
• Telephone Management: Manages in-room phone services, call billing, and communication systems.

  A Telephone Management System (TMS) in hospitality manages all incoming and outgoing calls, ensuring seamless communication for guests and staff.

  • Hotels: The TMS is crucial. It handles guest room calls, direct dialing to hotel departments (front desk, room service, housekeeping), wake-up calls, voicemail services, and call accounting for billing guest calls. It often integrates with the PMS for real-time room status updates (e.g., enabling/disabling outbound calls upon check-in/out). Features like IVR (Interactive Voice Response) and call routing direct guest inquiries efficiently.
  • Restaurants: A TMS focuses on managing reservations, takeout orders, and general inquiries. Features include call queuing, auto-attendant for busy periods, voicemail-to-email for missed calls, and caller ID integration with customer databases for personalized service. This ensures no call, and thus no potential order or reservation, is missed..
  • Banquets: The TMS supports communication with clients for event inquiries, planning calls, and last-minute requests. It's vital for coordinating with internal departments and external vendors during event setup and execution. Features like conference calling and call recording can be beneficial for detailed event planning and record-keeping.

  Overall, a TMS enhances guest service, streamlines internal communication, and contributes to operational efficiency by ensuring effective telephony.

• Accounts Receivable: Tracks guest bills and payments, manages credit and outstanding balances.

  Accounts Receivable (AR) in hospitality refers to the money owed to the hotel, restaurant, or banquet venue for services already provided on credit, but not yet paid for.

  • Hotels: Primarily involves direct billing for corporate accounts, group bookings, travel agencies, or guests who check out before settling their final folio. Effective AR management ensures timely collection from these entities.
  • Table & Reservation Management: The system displays the floor plan, helping hosts manage seating, waitlists, and reservations efficiently.
  • Payment Processing: It handles diverse payment methods for quick and accurate billing.
  • Guest Relations: Captures customer data for personalized service and loyalty programs.
  • Menu Updates: Real-time digital menu adjustments for specials or out-of-stock items.
• HR & Payroll: Handles staff recruitment, attendance, payroll processing, and benefits.

  An HR and Payroll system in hospitality is crucial for managing the workforce effectively, from hiring to retirement. It automates complex processes, ensuring legal compliance and smooth operations, especially vital given the diverse staff roles in hotels, restaurants, and banquets in India.

  • Hotels: Manages a large, diverse workforce (front office, housekeeping, F&B, maintenance). Key functions include employee onboarding, attendance tracking (including biometric integration and shift management), leave management, performance appraisals, and payroll processing. It handles varied pay structures (salaries, tips, incentives) and ensures statutory compliance (PF, ESI, TDS, GST).
  • Restaurants:Focuses on managing hourly employees and fluctuating shifts. The system streamlines scheduling, tracks accurate attendance, calculates wages with tips, and handles quick payroll disbursements. It simplifies onboarding for high-turnover roles and provides tools for basic HR functions.
  • Banquets: Manages full-time and contractual staff often hired for specific events. The system helps in staff allocation for events, tracking their hours worked, calculating event-specific wages/overtime, and integrating with overall event costing. It handles compliance for temporary hires and ensures timely payments for large-scale functions.

  Across all sectors, these systems reduce manual HR burden, improve accuracy, enhance employee satisfaction through self-service portals, and provide valuable HR analytics.

• Feedback Management: Collects and analyzes guest reviews to improve service quality and satisfaction.

  A Feedback Management System is crucial for hospitality businesses to understand guest satisfaction and drive improvements.

  • Hotels: Collects feedback at various touchpoints (check-in, mid-stay, check-out) via digital surveys (email, SMS, QR codes in rooms) or kiosks. It tracks reviews on OTAs (Online Travel Agencies) and social media. The system helps identify service gaps, address complaints promptly (often before guests check out), and generate positive online reviews to enhance reputation.
  • Restaurants: Gathers diner feedback on food quality, service, and ambiance, typically through QR code surveys on tables, email follow-ups after online orders, or direct comment cards. It's used to identify popular/unpopular dishes, assess staff performance, and quickly resolve any dining issues.
  • Banquets: Collects post-event feedback from clients regarding venue, catering, service, and overall event success. This informs future event planning, helps refine packages, and builds strong client relationships for repeat business and referrals.

  Across all sectors, these systems aim to centralize feedback, analyze sentiment, trigger service recovery workflows, and provide actionable insights for continuous improvement and increased customer loyalty.

• Bulk SMS: Sends promotional messages, booking confirmations, and updates to guests.

  A Bulk SMS system in hotel, restaurant, and banquet management allows for sending a large volume of text messages to guests, customers, and clients for various purposes, from marketing to operational updates. This is particularly effective in India, given the high mobile penetration and open rates of SMS.

  • Hotels: Used for booking confirmations, pre-arrival welcome messages, check-in/check-out instructions, personalized offers (e.g., spa discounts), loyalty program updates, and post-stay feedback requests. It enhances guest communication and streamlines operations.
  • Restaurants:Ideal for sending reservation confirmations and reminders, daily specials, limited-time offers, loyalty program points updates, order status notifications (e.g., "Your takeout is ready!"), and collecting quick feedback on dining experiences. It drives repeat business and manages customer flow.
  • Banquets:Crucial for event confirmations, pre-event reminders to organizers/guests, last-minute updates (e.g., room changes), payment reminders, and post-event thank you notes and feedback surveys. It ensures smooth event coordination and client satisfaction.

  Integrated with the main management system, Bulk SMS provides an instant, cost-effective, and highly impactful communication channel.